Botsync

Robotics Operations Engineer - L3 at Botsync (India).

Robotics Software Engineer - L1 at Botsync (India).

Robotics Software Engineer - L2 at Botsync (India).

₹20 to ₹25

We are seeking an experienced, customer-focused Senior Robotics Operations Engineer to ensure the successful deployment, reliability, and long-term performance of Botsync's autonomous mobile robot (AMR) solutions. You will serve as the primary technical interface for enterprise customers, managing complex robotics operations while acting as a critical bridge between customers, Product, and Engineering teams. This role combines technical troubleshooting, customer success, deployment support, fleet optimization, and continuous product improvement to deliver world-class automation solutions in mission-critical warehouse and manufacturing environments. **The key responsibilities include:** - Act as the primary technical representative for enterprise customers, ensuring exceptional post-deployment support and customer success. - Monitor the health, uptime, and utilization of deployed AMR fleets through operational dashboards and proactive monitoring tools. - Troubleshoot and resolve complex software, hardware, networking, and robotics-related issues affecting deployed automation systems. - Perform detailed root cause analysis across robotics software, embedded systems, sensors, electronics, networking, and deployment configurations. - Manage customer escalations with professionalism, ensuring timely communication and effective resolution. - Guide customers through technical troubleshooting procedures and enable self-service wherever possible. - Configure customer-specific workflows and user interfaces using Botsync's no-code SyncOS™ platform. - Optimize robot fleet performance by identifying operational bottlenecks and recommending continuous improvements. - Partner closely with Product and Engineering teams to deploy software updates, preventive maintenance, and product enhancements. - Identify recurring field issues and provide actionable feedback to Engineering to improve product reliability, scalability, and customer experience. - Build automation tools, dashboards, monitoring utilities, and workflows that improve operational efficiency and customer success processes. - Maintain detailed documentation of customer interactions, incidents, resolutions, and operational best practices. - Collaborate with Robotics, Embedded, Software, Deployment, and Customer Success teams to ensure seamless customer operations. - Stay updated with the latest Botsync software releases, robotics technologies, and automation solutions to provide best-in-class customer support. - Travel to customer sites when required to support deployments, upgrades, maintenance, and issue resolution.

₹12 to ₹15

We are seeking a Robotics Software Engineer who is passionate about building intelligent autonomous systems and solving complex real-world engineering challenges. You thrive in fast-paced environments, take ownership of technical problems from diagnosis to deployment, and enjoy working across software, hardware, and product teams to deliver reliable solutions. If you enjoy seeing your code operate on real robots in live industrial environments and want to contribute to the future of autonomous mobile robotics and industrial automation, this role offers an opportunity to build technology with tangible, large-scale impact. **What Success Looks Like** **3 months:** - Onboarded onto the MAG AMR stack — codebase, tooling, and CI/CD pipelines understood - First bug fixes and minor features shipped independently - Actively contributing to code reviews with useful, constructive feedback - Comfortable running field tests and interpreting robot behaviour in real environments **6 months:** - Owns and ships at least one significant module — navigation, SLAM, or state machine - Measurable improvement to navigation or localization performance on live deployments - Trusted to debug complex runtime issues end-to-end with minimal escalation - Cross-team collaborator — hardware, software, and product teams rely on your input **12 months:** - Driving architectural decisions on core AMR software components - Algorithms you've built are running reliably in production deployments at scale - Recognised as a go-to expert in at least one robotics domain (nav, SLAM, or controls) - Mentoring junior engineers and raising the quality bar across the team **The key responsibilities includes:** - Design, architect, develop and test algorithms for the MAG AMR software stack - Optimize navigation algorithms - improved planning, path tracking, and motion control - Develop SLAM algorithms to support MAG AMR's mapping and localization requirements - Design and implement AMR state machine behaviour and robust error handling mechanisms - Maintain secure, up-to-date software through vulnerability assessments - Write and maintain clear, thorough documentation of the codebase and development activities - Conduct peer code reviews and actively uphold engineering best practices - Collaborate with cross-country teams to debug, iterate, and ship reliable solutions - Support on-site robot deployments and field testing when required - Partner with the product team to keep user documentation accurate and current

₹18 to ₹22

We are seeking a Robotics Software Engineer who is passionate about building intelligent autonomous systems and solving complex real-world engineering challenges. You thrive in fast-paced environments, take ownership of technical problems from diagnosis to deployment, and enjoy working across software, hardware, and product teams to deliver reliable solutions. If you enjoy seeing your code operate on real robots in live industrial environments and want to contribute to the future of autonomous mobile robotics and industrial automation, this role offers an opportunity to build technology with tangible, large-scale impact. **What Success Looks Like** **3 months:** - Onboarded onto the MAG AMR stack — codebase, tooling, and CI/CD pipelines understood - First bug fixes and minor features shipped independently - Actively contributing to code reviews with useful, constructive feedback - Comfortable running field tests and interpreting robot behaviour in real environments **6 months:** - Owns and ships at least one significant module — navigation, SLAM, or state machine - Measurable improvement to navigation or localization performance on live deployments - Trusted to debug complex runtime issues end-to-end with minimal escalation - Cross-team collaborator — hardware, software, and product teams rely on your input **12 months:** - Driving architectural decisions on core AMR software components - Algorithms you've built are running reliably in production deployments at scale - Recognised as a go-to expert in at least one robotics domain (nav, SLAM, or controls) - Mentoring junior engineers and raising the quality bar across the team **The key responsibilities includes:** - Design, architect, develop and test algorithms for the MAG AMR software stack - Optimize navigation algorithms - improved planning, path tracking, and motion control - Develop SLAM algorithms to support MAG AMR's mapping and localization requirements - Design and implement AMR state machine behaviour and robust error handling mechanisms - Maintain secure, up-to-date software through vulnerability assessments - Write and maintain clear, thorough documentation of the codebase and development activities - Conduct peer code reviews and actively uphold engineering best practices - Collaborate with cross-country teams to debug, iterate, and ship reliable solutions - Support on-site robot deployments and field testing when required - Partner with the product team to keep user documentation accurate and current